January 11th, 2012


Not a good day

I called Bell to move our home phone. Big mistake. I am not the "account holder"...it's in hubby's name. I am not calling from the home phone so they have to verify my identity. I had to tell them where hubby worked...in 1988. That's 24 years ago. I don't remember. I doubt he remembers. I understand identity verification, but that question is absurd. I finally got frustrated and told them I would just call back from home to cancel all my services and then I hung up.

I moved the damned phone three years ago without problems. It looks like Rogers is going to get my phone service in addition to cable and Internet. Way to go Bell. Keep up the bad work and you'll lose even more customers.